Support Overview

High-Speed Connection Guide
Getting online at Wi-Fi hotspots and Ethernet locations is easy with iPassConnect. Just follow these simple steps and you’ll be online in no time!

Troubleshooting Guide
Individual users, please check our Troubleshooting Guide before calling your company’s help desk. If you don’t find the answer you need there, contact your help desk. iPass and its reseller partners provide specialized training to corporate help desk personnel, so they can provide support to individual employees.

System Requirements
Confirm system requirements.

Windows 7 Support
Overview of support for Windows 7.

Training
iPass has developed a comprehensive training program that covers a range of topics—from initial deployment to ongoing management and support for our various services.

Open Mobile for iOS

***You must have an existing iPass Open Mobile account to use this application***

If you have an iPass corporate account:

1. Download the free iPass Open Mobile for iOS software from the App Store.
2. Ask your IT Help Desk or System Administrator for a Profile ID, PIN, and corporate account credentials.
3. While connected to the Internet, launch Open Mobile and enter the Profile ID and PIN at the initial Corporate User Registration screen.
4. You will be asked to enter your corporate account credentials before you can connect to iPass Wi-Fi networks.

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Mobile Connect Users
Individual users, please contact your company’s help desk.